Moving in

It's important to us that we make sure all properties are in good condition before we hand the keys over to you.

There are a few things we do before you move in so you can make your place feel like home as soon as possible.

What we do before you move in

Before you move in, we will:

  • Make sure your home is safe and free from health risks
  • Arrange any non-urgent repairs at a time that suits you
  • Clean and clear the property
  • Check gas and electric supplies
  • Make sure windows and any electrical items we provide are safe and working.

What to expect when you move in

When you move in, we will:

  • Tell you the EPC rating (energy performance) of your home
  • Give you two sets of door keys
  • Give you two fob keys if you live in a block of flats
  • Give you your tenancy agreement, which explains your rights and responsibilities
  • Share our New Homes Standard, which shows what repairs you can expect.

We aim to finish all repairs before you move in. If any small repairs are left, we will book a time to complete them when you sign for the property.

If we are planning bigger improvement works, we will wait until they are due before starting.

If you’ve already moved in and feel your home doesn’t meet the standard, please contact us (this link will open in a new window.)

What about my gas and electricity?

When you get your keys to your new home, we will:

  • Show you where your gas and electric meters are
  • Explain how to pay your energy bills.

You can switch energy supplier at any time.

If your home uses gas, the supply will have been turned off while it was empty. We will arrange for a gas engineer to:

  • Turn the gas back on
  • Carry out a safety check (called a “turn on and test.”)

What if I need more support?

If you need help with:

  • Getting furniture
  • Claiming benefits

Please contact us. We’re here to help.

Moving home checklist

When you move home, don’t forget to contact: