Moving home checklist

When you move home, don’t forget to contact:

  • Gas, electric and water companies.
  • Telephone, internet, TV and satellite providers.
  • Your previous and new local authority to update Council Tax and Housing Benefit.
  • Post Office for redirecting mail.
  • TV licence.
  • Insurance and breakdown recovery companies.
  • Banks, credit unions and building societies.
  • Credit card and store card companies.
  • Your doctor, dentist, hospital, optician, vets.
  • DVLA.
  • Your employer, Department of Work and Pensions (DWP), HM Revenue & Customs (HMRC).
  • Your children’s schools or college.
  • Pension providers.
  • Home care and other support providers.

Moving in

We aim to let homes quickly and make sure they are in good condition.

Before you move in, we will:

  • Make sure your home is safe and free from health risks
  • Arrange any non-urgent repairs at a time that suits you
  • Clean and clear the property
  • Check gas and electric supplies
  • Make sure windows and any electrical items we provide are safe and working.

What to Expect from Your New Home

When you move in, we will:

  • Tell you the EPC rating (energy performance) of your home
  • Give you two sets of door keys
  • Give you two fob keys if you live in a block of flats
  • Give you your tenancy agreement, which explains your rights and responsibilities
  • Share our New Homes Standard, which shows what repairs you can expect.

We aim to finish all repairs before you move in. If any small repairs are left, we will book a time to complete them when you sign for the property.

If we are planning bigger improvement works, we will wait until they are due before starting.

If you’ve already moved in and feel your home doesn’t meet the standard, please contact us.

Gas and Electricity

When you get your keys, we will:

  • Show you where your gas and electric meters are
  • Explain how to pay your energy bills

You can switch energy supplier at any time.

If your home uses gas, the supply will have been turned off while it was empty. We will arrange for a gas engineer to:

  • Turn the gas back on
  • Carry out a safety check (called a “turn on and test.”)

Extra Support

If you need help with:

  • Getting furniture
  • Claiming benefits
  • Finding work

Please contact us. We’re here to help.