Moving in

We aim to let our properties as quickly as possible and ensuring that they are in a good condition.

A copy of our New Homes Standard, which explains the standard of repairs you can expect to be completed, will be given to all new residents prior to moving in.

We will aim to complete all repairs before you move into your new home, but if there are any minor repairs outstanding, we will make an appointment with you when you sign for the property to complete these.  Where we are planning improvement works, we will wait until these are due before completing any related works.

If you have already moved in and feel that your new home does not meet the standard please contact us.

Gas and electricity

When you receive the keys to your new home, we'll show you where your gas and/or electricity meters are and explain how to pay your energy bills. If you would like to switch energy supplier, you can do so at any time. 

If your new home uses gas, the supply will have been turned off while the property was empty. We'll arrange for a gas engineer to visit your property, turn the gas back on and carry out a gas safety check – this is called a ‘turn on and test’.

Extra support

If you need any extra support – from getting furniture for your new home to help claiming the benefits you’re entitled to and getting into work – please contact us

Moving home checklist

Don’t forget to contact the following when you move home:

  • Gas, electric and water companies.
  • Telephone, internet, TV and satellite providers.
  • Your previous and new local authority to update Council Tax and Housing Benefit.
  • Post Office for redirecting mail.
  • TV licence.
  • Insurance and breakdown recovery companies.
  • Banks, credit unions and building societies.
  • Credit card and store card companies.
  • Your doctor, dentist, hospital, optician, vets.
  • DVLA.
  • Your employer, Department of Work and Pensions (DWP), HM Revenue & Customs (HMRC).
  • Your children’s schools or college.
  • Pension providers.
  • Home care and other support providers.