Rechargeable repairs

If we carry out a repair that is your responsibility, we will charge you for the cost of the work, regardless of whether the damage is accidental or deliberate. We use the National Housing Federation's schedule of rates plus current price adjustment to calculate the charge. 

What happens if I am charged for a repair?

When you contact us to report a rechargeable repair we will ask you to make an initial payment based on the details you have provided to us at the time of reporting the repair. On completion of the repair you will be expected to pay the outstanding balance. If you are unable to make the payment in full, please speak to us about setting up a payment plan.

How do I pay for the repair?

You can pay by:

If you do not pay or keep up with the agreed payment plan, we may begin County Court Proceedings. This means that you may have a County Court Judgment (CCJ) registered against you. This may be noted on your credit file and held with Credit Reference Agencies such as Experian. This may affect any future applications you may make for credit, such as hire purchase, credit cards, bank accounts, mortgages and loans.

  • Credit or debit card over the telephone by calling 0344 736 0066.
  • Standing Order (please contact us for a standing order form).
  • Cheque made payable to Regenda Limited and sent to Regenda Limited, Commutation Plaza, 1 Commutation Row, Liverpool, Merseyside L3 8QF.
  • Direct Debit
  • Payment card (Payzone).