What happens when I report a repair

The response time for repairs is dependent upon the level urgency and you will be advised of this when you contact us.

Emergency repairs

A repair which requires an emergency response will be attended to within 4 hours. An emergency response may only be to make the issue safe and any additional works to complete the repair may take place on a further appointment. 

Non-urgent repairs

It is currently taking up to 60 working days to attend and complete a non-urgent repair. If additional, major works are identified, this can take a further 120 days to complete.

If you are not home when we attend your appointment, it may be cancelled, and you will have to contact us to raise the job again. If you have reported damp to your home, we will leave a calling card, and ask you to contact us to arrange a new suitable appointment as soon as possible.