Home improvements FAQs
We will refuse requests for laminate and wood flooring if your home is on a first or higher floor in a building where there are other properties below. However, permission will usually be given subject to the following conditions:
- if we need to do maintenance work under the floor, you are responsible for the removal and reinstatement of the flooring
- at the end of your tenancy you will remove any flooring you have installed and make good of the existing flooring
- you accept responsibility to any damage caused by water leaks, removal of fixings or fittings (and will have to claim off your household insurance)
- you check the flooring is covered by your insurance policy
If you wish to make alterations that might affect gas or electrical installations, you must make sure that appropriate safety measures are taken.
Gas work must be carried out by somebody who is Gas Safe registered. Once work has been completed, a gas safety certificate must be issued and a copy sent to Regenda Homes.
Electrical work must be carried out by a “competent person” i.e. an approved domestic installer registered with the NICEIC. Once work has been completed, an electrical safety certificate must be issued and a copy sent to Regenda Homes.
Residents need be aware of the risks of asbestos when carrying out home improvements. If you have concerns that there may be asbestos in your property, you can request to check our asbestos register before starting work.
We insist that asbestos must only be removed, sealed or repaired by our operatives or a contractor with an appropriate licence.
We will repair items in accordance with our standard repairs service and we may maintain installations such as central heating, provided the contractor has been approved by us and only normal maintenance is required. We will not maintain any fixtures or fittings that are in excess of the original repair obligations at the property such as fitted wardrobes, cupboards or showers.
Read compensation for home improvements to find out if you qualify for compensation.