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Your feedback is important to us and shapes our future services

We use CX Feedback and Pexel to collect the views and opinions of our customers. You may receive a call from 020 4538 9096. Answering helps us tailor services to your household.
Support in your neighbourhood

We’ve created a directory of support that is available across the North West. Visit My Neighbourhood and select your region to find out what’s going on where you live.

Find out more: My Neighbourhood
Web Chat is here!

The convenient new way to connect with our Customer Service team will be available Monday to Friday, from 9:30 AM to 3:30 PM.

Whether it’s a rent query, repair update or need for advice, just click the 'Chat with us' button at the bottom right of the homepage.

Introducing our new Web Chat service! | News | Regenda Homes
Your resident newsletter — out now!

Including our annual performance report, repairs and maintenance updates, opportunities to have you say, and much more.

Read the latest edition of Belong, here
There are lots of ways to provide feedback on our services or make a complaint:

Send us feedback
We’ve made our website easier to read and navigate

We are now using Reachdeck, a new tool to make using our website simpler.

Find out more about Reachdeck, here
We're here to help

We know it can be difficult to know where to turn if you’re worried about money. But there is a lot of support available. Our Income Team can provide advice and support and may be able to access additional benefits for you.

Request a call back from our Income Team: Money Advice
If you need to report a repair, want to check repair responsibilities or are concerned about damp and mould, you'll find lots of useful information on our repairs and maintenance pages:

Repairs and Maintenance

Damp and Mould

Safe call, trusted partner

From 16th January to 1st February, you may receive a call from 020 4538 9096.

This is a safe and genuine call from our partner, Pexel.

Answering the call won't take long and helps us tailor services to your household and make any reasonable adjustments to help you to access our services. Answer the survey and you’ll be included in a prize draw to win £100 Love to Shop Vouchers.

Click here to find out more about the survey.

Thank you for helping us improve.