Gas safety

We are your landlord, so we must make sure your gas pipes, flues and any gas appliances we own are safe and working properly. This helps keep you and your neighbours safe.

To do this, we need to visit your home once a year. You must let us in so we can carry out these checks. It’s the law.

We will:

  • Check and service any gas appliances we own
  • Look at your gas appliances to make sure they look safe
  • Test your smoke alarms and carbon monoxide detectors

If you own any gas appliances, like a fire or cooker, it’s your job to get them checked every year by a Gas Safe registered engineer.

Find a local Gas Safe engineer here: Gas Safe registered

If you don’t let us in to do these checks, you could be putting yourself and others in danger. We may have to take legal action, which could lead to fines or even prison.

What should I do if I smell gas?

If you smell gas:

  1. Turn off your gas supply at the mains.
  2. Switch off all appliances.
  3. Open doors and windows.
  4. Go outside straight away.
  5. Call the National Grid Emergency on 0800 111 999.
  6. Call M&Y Maintenance and Construction on 0151 703 3396.

Do not:

  • Turn on lights or electrical switches
  • Use matches, lighters or candles
  • Smoke or use mobile phones inside the building

How can I stay gas safe?

  • Never try to fix or install gas appliances yourself. Always use a Gas Safe registered engineer.
  • Know where your gas meter is and how to turn off the gas supply.
  • Keep flues, chimneys and vents clear. Don’t block them.
  • Don’t cover gas appliances.
  • Don’t buy second-hand gas appliances.
  • Don’t use a gas appliance if you think it’s broken or unsafe.

If we smell gas or think there’s a serious safety risk, we may need to enter your home without warning to protect you and your neighbours.

What is Carbon Monoxide?

Carbon monoxide (CO) is a poisonous gas. It can be made by gas appliances that are broken or badly fitted. It can also come from blocked chimneys, flues or vents, and from burning things like coal, wood, oil or petrol.

You can’t see, smell or taste carbon monoxide. But it can make you very ill, and it can kill.

 Watch out for these 6 signs of carbon monoxide poisoning:

  • Headaches
  • Feeling dizzy
  • Feeling sick
  • Struggling to breathe
  • Collapsing
  • Passing out

If anyone in your home, including pets has these symptoms, leave the house straight away.

Then:

  • Call National Grid on 0800 111 999
  • Call us on 0344 736 0066
  • See a doctor or go to hospital. Tell them you think it might be carbon monoxide poisoning.

How to stay safe

Check your home for these warning signs:

  • The flame on your cooker should be blue, not yellow or orange
  • Dark marks or stains around gas appliances
  • Pilot lights that keep going out
  • More condensation than usual on your windows

Fit a carbon monoxide alarm that makes a sound if CO is in the air. But remember, this is not a replacement for your yearly gas safety check by a Gas Safe registered engineer.

Our gas promises

We’ll make sure all gas appliances we own are safe for you to use. We’ll also check your fire alarms and carbon monoxide detectors to make sure they’re working properly.

After your gas safety check, we’ll send you a copy of your gas safety certificate within one month. Keep this for your records.

We’ll let you know two months before your safety check is due. This helps us make sure it’s done on time every 12 months to keep you, your household and your neighbours safe.

You’ll get a letter with your appointment date and time. If it doesn’t work for you, call M&Y Maintenance and Construction on 0151 703 3396 to rearrange. We offer evening and weekend appointments too.

If you don’t let us in to do your gas safety check, you’ll be breaking your tenancy agreement. We may go to court to get permission to enter your home, and you’ll need to pay any costs.