Gas safety

As your landlord, we are required by law to make sure your gas appliances, piping and flues are safe and well maintained to keep you and your neighbours safe. Properly maintained appliances are more efficient and also help save you money in the long term.

Annual gas service/safety checks
Once a year, our engineers will visit you to service your heating system and make sure it is safe and well maintained. This is required by law, whether you use your gas supply or not.

The service only takes 45 minutes and we will check all gas appliances belonging to Regenda Homes, pipework and flues, as well as test smoke detectors and any carbon monoxide

If you do not allow us access to your home to carry out these safety checks, you are putting yourself and your neighbours at risk. We will not hesitate to take legal action against you, which could lead to fines or even imprisonment.

What should I do if I smell gas?
If you can smell gas, turn your gas supply off at the mains, switch off all appliances, open doors and windows, go outside and call National Grid Emergency on 0800 111 999 straight away.

Do not turn on your lights (or any other electrical switches), and do not use naked flames, cigarettes or mobile phones inside the building.

How can I stay gas safe?
Never attempt to do any work involving gas or gas appliances yourself, always use a Gas Safe registered engineer.

Make sure you know where your gas meter is and how to turn off the supply. Don’t block flues, chimneys or vents and never cover a gas appliance, buy a second hand gas appliance or use a gas appliance if you think it’s not working properly.

If we smell gas or are concerned for your safety, we reserve the right to force entry into your home to take emergency action in order to protect the health and safety of you and your neighbours.

What is the process?
If a resident informs Regenda Homes that they can smell gas / their alarm is sounding:

  • We call national grid on 0800111999 on behalf of the tenant and feed back the safety advice to the tenant (whoever has taken the call must contact National Grid)
  • National Grid (also known as Cadent) will attend within an hour and usually they will turn off the supply at the meter
  • The Regenda resident should then inform the Compliance Team with a phone call on 01517033085, an email to and a CRM to the Duty Compliance Bucket and include the reference number from Cadent.
  • Our compliance team will then inform our auditors Morgan Lambert to attend the property, carry out a full fumes investigation and turn the supply back on if safe to do so. This is usually the same day or first thing the following day depending on times.

If the resident doesn’t contact Regenda Homes but can smell gas / has an alarm sounding, the process is as below:

  • The resident should immediately contact National Grid on 0800111999 and follow the safety advice
  • The resident should then call Regenda Homes and inform us that National Grid will be attending. They will be given a reference number that they will need to inform us of. The same applies in that this needs to be fed back to the compliance team, same as above.
  • The compliance team will then instruct Morgan Lambert.

If the customer is a leaseholder, the process is as below:

  • The customer should contact National Grid on 0800111999 and follow the safety advice
  • The customer must then arrange for a gas safe registered engineer to attend their home and carry out a thorough check of the installation and turn the supply back on