Gas safety

As your landlord, we are required by law to make sure your gas appliances, piping and flues are safe and well maintained to keep you and your neighbours safe. As a tenant of Regenda Homes, it is your responsibility to provide access to allow us to carry out these checks.

We will ensure that all Regenda Homes owned gas appliances are safe for you to use. We will also carry out a visual check of your gas appliances. It is your responsibility to ensure that your fire, cooker and any other gas appliances that you own are checked each year by Gas Safe registered engineer. 

Find a local gas safe engineer: Gas Safe registered website

Annual gas service/safety checks
Once a year, our engineers will visit you to service your heating system and make sure it is safe and well maintained. This is required by law, whether you use your gas supply or not.

The service only takes 45 minutes and we will check all gas appliances belonging to Regenda Homes, pipework and flues, as well as test smoke detectors and any carbon monoxide detectors. If you have your own gas appliances, such as a fire or gas cooker, it is your responsibility to have these serviced annually by a Gas Safe engineer. 

If you do not allow us access to your home to carry out these safety checks, you are putting yourself and your neighbours at risk. We will take legal action against you, which could lead to fines or even imprisonment.

What should I do if I smell gas?

If you smell gas, turn your gas supply off at the mains, switch off all appliances, open doors and windows, go outside and call the National Grid Emergency on 0800 111 999 straight away. You should also call M&Y Maintenance and Construction on 0151 703 3396.

Do not turn on your lights or any other electrical switches and do not use naked flames, cigarettes or mobile phones inside the building.

How can I stay gas safe?

Never attempt to do any work involving gas or gas appliances yourself - always use a Gas Safe registered engineer.

Make sure you know where your gas meter is and how to turn off the supply. Don’t block flues, chimneys or vents and never cover a gas appliance, buy a second hand gas appliance or use a gas appliance if you think it’s not working properly.

If we smell gas or are concerned for your safety, we reserve the right to force entry into your home to take emergency action in order to protect the health and safety of you and your neighbours.

What is Carbon Monoxide?

Unsafe gas appliances that have been badly fitted or repaired can produce a highly poisonous gas called carbon monoxide (CO).

Blocked flues, chimneys and vents as well as burning oil and solid fuels such as coal, wood and petrol can also create carbon monoxide.

You can’t see it, taste it or smell it but carbon monoxide can cause serious health problems and even death. Be aware of the six main symptoms:

  • Headaches.

  • Dizziness.

  • Nausea.

  • Breathlessness.

  • Collapse.

  • Loss of consciousness.

If somebody in your household (including pets) experiences any of these symptoms, leave the house and contact National Grid immediately on 0800 111 999.

Please also contact us on 0344 736 0066. 

You should see your doctor or go to hospital and let them know that you suspect carbon monoxide poisoning.

To prevent carbon monoxide exposure, check your home for these signs:

  • The flame on your cooker should be crisp and blue, not lazy yellow or orange.
  • Dark staining around or on appliances.
  • Pilot lights that frequently blow out.
  • Increased condensation inside windows.

While fitting an audible carbon monoxide alarm will alert you to carbon monoxide in your home, it is no substitute for having an annual gas safety check and regular servicing by a Gas Safe registered engineer.

 

Our gas promises

We will ensure that all Regenda Homes owned gas appliances are safe for you to use. We will also check fire and Carbon Monoxide detectors to ensure that they are working.

Within one month of your gas safety check being completed, we will post a copy of your gas safety certificate to you for your records.

We will let you know that your gas safety check is due two months in advance. This so we can ensure your safety check is carried out within 12 months, keeping you, your household and your neighbours safe.

We will then write to you with your appointment date and time. If this is not suitable, please call M&Y Maintenance and Construction on 0151 703 3396 to rearrange. We offer evening and weekend appointments if you prefer.

If you do not allow access for us to carry out your gas safety check, you are in breach of your tenancy agreement and we will apply to court for an injunction to gain access to your home. You will be responsible for all charges incurred.