Grove Street regeneration FAQs

What is Grove Street? 

Grove Street regeneration project is the development of 304 high quality, affordable homes along with three commercial units and a community space.

Who is Grove Street for? 

Phase 1 of the development at Grove Street is for customers who lived in the original Grove Street Regenda Homes properties.   

What types of homes are available at Grove Street? 

There 52 one-bedroom and 37 two-bedroom apartments in Phase 1 of Grove Street. 

Is Grove Street social or affordable housing? 

All homes in Phase 1 of Grove Street are for social rent. 

What makes this development different from the older estates? 

New homes will energy-efficient and low-carbon in  a green, diverse and multi-generational neighbourhood where residents can thrive. 

Is this suitable for single people, couples, or small families? 

One-bedroom apartments are suitable for a single person or a couple. Two-bedroom apartments are suitable for small families.  

 

Why is the service charge higher than in the old Grove St homes? 

Regenda Homes subsidised the service charge costs for customers remaining in their homes.  

The increase in the service charge reflects the services that will be provided to customers living in the new development. 

What exactly does the service charge cover? 

There are lots of different things that we will charge a service charge. These include:

• window cleaning
• cleaning communal areas
• grounds and garden maintenance
• tree works, pest control
• communal energy supply
• communal water
• dry risers
• lift maintenance insurance and repairs
• fire alarm maintenance, monitoring, extinguishers and repairs
• AOV servicing
• emergency lighting contract and repairs
• door system maintenance and repairs
• electronic gates maintenance and servicing
• CCTV maintenance
• lighting conductor testing and repairs. 

Will the rent or service charge increase each year? 

Rent will increase each April in line with government decisions.  

Service charges will be reviewed before each April. Our service charges are variable which means they can go up or down each year based on actual costs.   

Here’s how it works:  

Each year, we forecast costs using:   

• what we’ve spent over the last three years  
• contract quotes  
• known upcoming costs.

At the end of the year, we compare the forecast to the real cost:   

• If we spent less, residents receive the difference back in the next year's service charge.   
• If we spent more, the extra amount will be added to the next year’s charge.  

This ensures you only ever pay the true cost of services, nothing more. You will receive a full breakdown of their charges for transparency.

Are any financial support or grants available to help with moving? 

If you are worried about paying your rent or service charge, please tell us, we can help you.  

We have members of staff called Welfare Benefits Officers who can review your circumstances (e.g. if you’re currently receiving benefits) and see if there are any ways we can support you to maximise your income.  

Find out more about the support we can offer, here. (This link will open in a new window.)

 

Are the homes furnished or unfurnished? 

Homes in Phase 1 of Grove Street are unfurnished. We will provide flooring in the kitchen and bathroom. (Steph is speaking to Alex about blinds and flooring in the rest of the property)  

Are pets allowed in the homes? 

Yes, pets are allowed in line with our pet policy. 

 

Who else will be living in the building? 

Other social housing tenants from the Grove Street original tenancies will be moving into Phase 1 at Grove Street. 

What support is there once I move in? 

Your Neighbourhood and Communities Officer will be available to support you before, during and after your move.