Have your say on our latest policies

Your views help us make better decisions about your home and your community.

When we're writing new policies or strategies or making big decisions, it's important that we hear what you think. It only takes a few minutes to share your thoughts, and your feedback really matters.

Have a look what we have coming up and how your views could shape our services:

Commutation Plaza, Stage Room

1 Commutation Row, L3 8QF

Stage room at Commutation Plaza

Void Standard and Lettings Consultation

Details

We’re asking residents to share their views on two important parts of how we manage our homes:

1. The Void Standard

This is the set of rules we follow to make sure a property is in good, safe and clean condition before a new resident moves in.
The Void Standard covers things like:

  • How clean the home should be
  • What repairs we must complete before letting it
  • What fixtures, fittings and safety checks should always be in place
  • What we replace, what we repair, and what we leave for new residents to choose themselves

We want to know if our standards meet your expectations and what matters most to you when you move into a new home.

2. The Lettings Procedure

This is the step‑by‑step process we use when offering and allocating homes to residents.
It includes:

  • How we advertise available properties
  • How we decide who is offered a home
  • How we communicate with applicants
  • How we support people right up until move‑in day

We want to hear about your experiences, what works well, and where our process could be clearer, fairer or easier to understand.

 

If you'd like to come along, please send us an email to book your space. 

RSVP: getinvolved@regenda.org.uk

Damp and Mould - Awaab's Law 6 month review

Details

A new legislation called Awaab's Law was introduced six months ago, all about how we respond to emergency hazards in the home.

Six months after Awaab’s Law came into place, we want your feedback on how well we are meeting the new requirements.

We’d like to know what you think about:

  • Are repairs being carried out within the promised timeframes?
  • Do you feel listened to when you report damp or mould?
  • Are the causes being properly fixed, not just the visible mould removed?
  • Has communication improved?
  • What still needs to change?

We also want to know what support would help you feel safer and more confident reporting issues.

If you'd like to come along, please send us an email to book your space. 

RSVP: getinvolved@regenda.org.uk