Our doors may be closed but where there is a need our staff will be there!
Across the regions we operate in, we are doing a range of activities to ensure local people are getting the help, support, and advice they need during the coronavirus crisis.
Our Neighborhood team have made over 3000 calls in 10 days to vulnerable customers and those aged over 70 to make sure they are getting all the support they need. Our financial inclusion team are providing practical advice on how to apply for Universal Credit and dealing with debt. We have also been working with partners and local businesses to help us distribute essential supplies to where they are needed most.
In Merseyside, with funding from the Liverpool Mayor's Neighbourhood Fund (MNF) we aim to reach out to residents in the Liverpool Central area to deliver vital supplies, including food and toiletries to help vulnerable people get through the period of isolation.
The items will be distributed by Regenda Homes staff with help from construction and maintenance firm M&Y who have kindly donated staff time and transport to assist in getting the goods out to where they are needed most.
In the Greater Manchester region, we have been supporting elderly residents who have become victims of financial crime and working with our partners in safeguarding and social care to put measures in place to prevent abuse.
We have also been working closely with Age UK who have a fantastic team of volunteers that are making daily wellbeing calls to older people which complements our own welfare call support service. Regenda have made several referrals to their emergency shopping service on behalf of residents. The service includes delivery of ready meals and easy cook ‘make yourself’ packages to pet supplies and full essential shop. The service has proved to be very popular with our residents. Find out more here: https://www.ageuk.org.uk/
Although our lettings service is suspended during the lock down period, we are still able to house people who are referred to us through the Local Authority in crisis.
In Lancashire we were able to help a family who were homeless. We provided a place for them to live in one of our empty properties and in partnership with other local agencies from Fleetwood Together we made sure they had all the essential and basic items needed to make a home including cooker, fridge freezer, washing machine and beds. This along with the various other partnerships we have worked with is a great example of organisations coming together in these difficult and extraordinary times.
If there is anything you would like us to help with in your community or you have any feedback on areas where we have already helped, please get in touch on: 0344 736 0066 or email: firstname.lastname@example.org