You said we did - Greater Manchester

 

  You said We did
March 2019 A Customer Inspector noticed rubbish and refridgerator in Thornley Hill Close, Glodwick The Neighbourhood Officer wrote to the resident involved. The rubbish has since been removed.
January 2019 A Customer Inspector reported rubbish and overgrown bushes in the back alley of Well Meadow. A job has been raised for the caretakers to tidy up the alley. The bushes are property of the Cricket Club, therefore we are unable to cut back them back.
January 2019 A Customer Inspector reported dog mess in a back garden on Well Meadow Tameside. The Neighbourhood Officer has contacted the resident and requested they clean the back yard.
October 2018 A Customer Inspector brought some unkept gardens in the Hyde area to our attention.  The housing officer has since written to the residents in the properties requesting they clean up the garden and remove rubbish.
September 2018 Regenda held a clean up day in Abbyhills, Oldham. A Customer Inspector attended and highlighted some fence and gutter repairs. The Housing Officer has raised jobs for the repairs to be done as soon as possible. 
August 2018 A resident advised one of our Customer Inspectors that she hasn't heard from her Tenancy Enforcement Officer for a while. As the case is still ongoing she requested a call back. The Tenancy Enforcement Offier has called the customer back to see how we can help further.
July 2018 A Mystery Shopper from the Werneth area of Oldham commented on the fly tipping in the area and cars being dumped in the residents' car park.

The Housing Offiicer (Communities) has written to all residents regarding rubbish and included in the letter where the local recycling waste is. He has also arranged for rubbish dumped outside the flats to be removed by our caretakers.

The gates at this particular scheme are broken, resulting in cars being parked or dumped in the residents car park. A third party management company called Chamonix, are responsibile for the repair and aware of the gates and the issues it is causing. We will contact them again and request to hold a meeting.

June 2018

A customer inspector visited Macclesfield and reported rubbish in gardens on Flying Fields Drive.

It was reported communal gardens needed attention at Ullswater Mansions, Macclesfield.

Carpets at Greengates, Macclesfield have been reported to be unclean.

The Neighbourhood Officer has contacted the resident and requested for the rubbish to be removed within 14 days.

Gardens visited a few days later on 8 June and tidied the communal garden.

Regenda have contacted the contractor Assist and requested a carpet clean of the scheme.

 

May 2018 A mystery shopper commented she didn't receive a letter from Regenda to advise of her upcoming gas survey. Also, of the limitations of appointment times on offer.

The contract manger for gas servicing advised Regenda cannot trace a root cause for the letter not reaching the mystery shopper, but arranged to call the customer to apologise, confirm we have the correct address details and see if there is anything else we can do to improve the service.

January 2018 Sheltered schemes, Heylee, St Lawrence and Fairthorne Grange in Tameside have been inspected. The results were 10/10 excellent. The customer inspector recommended Regenda update the notice boards in the schemes with more information regarding contractor specifications. The notice boards have now been updated with the correct cleaning specifications. 
January 2018 A customer inspector has visited Stanhope Street in Tameside. He noticed a fence that is in need of repair and there are a couple of untidy gardens.  We have arranged for caretakers to treat the fence and the residents with untidy gardens have been contacted.
January 2018 A resident said that her boiler doesn't work well with old radiators. Inspector called, identified snagging problem. A job has been raised to rectify. 

January 2018

A resident explained how she had been unsure on how to use her new heating system. Our operatives have explained how to use the system at the time of installation. An easy how-to guide has been sent to the resident to refer to.
December 2017 A customer inspector has noted, overgrown garden and dumped furniture in a garden on McDonough Close, Fitton Hill.  A neighbourhood officer has written to the resident to request they clear the garden and remove any rubbish.
December 2017 A customer inspector visited the Fitton Hill area. He highlighted some outstanding repairs to gutters and fascias. A neighbourhood officer contacted the residents of the properties to inform them a repair has been requested. Also, some graffiti has been spotted. A job has been raised for M&Y to clean up.
November 2017 A resident told us that there was rubbish in the gardens and fly tipping at Wellmeadow, Hyde. The team spoke to the residents responsible and requested they remove it as soon as possible. The team also asked the caretakers to remove the fly tipping as a result of the inspection.
November 2017 A resident reported that while their scheme was well maintained, there were a few repairs outstanding. An overgrown gutter was causing damp in the porch for a disabled tenant.  Our neighbourhood team raised jobs for these repairs to be completed as soon as possible.