Reporting anti-social behaviour

Anti‑social behaviour, also known as ASB, is behaviour that causes upset, annoyance or distress to others. It includes things like:

• Ongoing loud noise - like loud music or shouting
• Threatening, aggressive or intimidating behaviour 
• Damage to your home or possessions 
• Drug‑related activity 
• Harassment, domestic abuse or hate incidents 
• Problems with animals (e.g., aggressive behaviour, persistent barking).

Some things are not classed as ASB, such as:

• Cats fouling gardens
• Normal household noise (like DIY during the day)
• Cooking smells
• One-off parties or BBQs
• Babies crying
• Children playing outside
• Parking issues

If your complaint does not meet our ASB criteria, we may not open a case.

When you report an ASB to us, we will follow this process. 

We receive your report 

Within 2 working days, we will open, check and give your case to the right officer. 

We contact you 

A named officer will phone you to talk you through what’s happened. 

• For low‑level, early‑stage issues, we’ll get back to you within 5 days
• For high risk or ongoing problems, we’ll get back to you within 3 days. 

We create an action plan together 

We agree: 

• What we’ll do 
• What you need to do 
• When we will get in touch about what will happen next. 

We investigate 

Depending on what’s going on, this might be: 

• Contacting the person causing the anti-social behaviour 
• Asking you to keep a diary of what’s going on 
• Working with police or local council 
• Working with you to complete a risk assessment. 

We keep you updated 

Your named officer will stay in touch at the agreed times. 

• This is within 5 days for low-level issues  
• This is within 3 days for higher risk or ongoing issues . 

We take action if needed 

This could include: 

• Mediation - you resolve disagreements by talking things through with an independent, trained person 
• Agreements (e.g., Acceptable Behaviour Contracts) 
• Warnings 
• Injunctions - a court order that tells a person to stop doing something specific because their behaviour is causing harm, nuisance, or distress 
• Possession action (eviction is always the last resort) 

We close the case 

A case will be closed when: 

• Actions are completed 
• There is not enough evidence to continue 
• The person reporting ASB stops engaging with us 
• The reported behaviour has stopped. 

You will always be told when and why a case is closed. 

When you let us know about ASB, you’ll need to tell us: 

• What is happening 
• When and how often it happens 
• Who is involved (if you know who it is) 
• Your name and contact information
• How it is affecting you. 

We can't investigate anonymous reports of anti-social behaviour. When you report ASB, we will keep your details private and we will never share your information without asking you first.

We will use your details to contact you for more information and keep you updated on what we’re doing to help.

If you are not happy with how your ASB case was handled, there are options available. 

1. If you're not happy with how Regenda have handled your reports of ASB then you can follow our complaints procedure, here (this link will open in a new window.)
2. If you have reported anti-social behaviour to us, the police or the council 3 times in 6 months - you could meet the threshold to ask for an ASB Case Review. 

An ASB Case Review is when organisations come together to review a case. This might be:

• local police,
• your local council,
• your housing provider,
• health services like the NHS.

An ASB Case Review is NOT a complaints procedure. It's a way to see if anything else can be done to stop the anti-social behaviour.

An ASB Case Review is used when members of the public who feel their complaints about anti-social behaviour have not been properly investigated. You can request an ASB Case Review if:

• You have complained to us, the council, or the police about three different incidents in the last six months and consider no action has been taken
• You have complained to us, the council, or the police about a hate crime once in the last six months and consider no action has been taken.

Every local area has slightly different criteria for ASB Case Reviews including:

• The number of complaints in a certain amount of time
• How well the complaint was dealt with
• Harm to the victim or victims making a complaint.

An ASB Case Review does not replace policies at Regenda, the council or within the police. Please report anti-social behaviour to us, your local council or the police before reporting an ASB Review.

Report ASB to us, here (this link will open in a new window.)

Find out more about ASB Case Reviews and find your local authority, here (this link will open in a new window.)