Cheshire

Your Cheshire neighbourhood team supports residents across general needs, supported housing, and independent living. They work closely with partners including the Police, Fire & Rescue, councils, community groups and support agencies.

Our Cheshire team supports residents across Sandbach, Middlewich, Alderley Edge, Congleton and Wilmslow.

Neighbourhood & Communities

• Kelly -  Head of Housing - Greater Manchester, Cheshire & Rossendale
• Verity - Neighbourhood & Communities Manager - Greater Manchester, Cheshire & Rossendale
• Jasmine - Neighbourhood & Communities Team Leader (General Needs)
• Amanda - Neighbourhood & Communities Officer (general needs, Cheshire)
• (Vacancy) - Neighbourhood & Communities Officer (Crewe & Congleton)
• Beverley - Scheme Manager (Bakers Villa, Cheshire)

Income, Lettings & Welfare

• Julie - Income & Lettings Manager
• Rebecca - Income & Lettings Team Leader
• Kirsty - Income Officer (Cheshire East & Cheshire West)
• Maisy - Lettings Officer (covers Cheshire)
• Lucy - Lettings Officer (covers Cheshire)
• Mohammed - Lettings Officer (supports Cheshire)
• Teresa - Welfare Benefits Officer (covers Cheshire)

We regularly check shared spaces and neighbourhoods across Cheshire, working with local partners to respond to issues and improve neighbourhoods.

Current local priorities:

• Tackling ASB hotspots
• Improving shared areas based on inspection findings
• Supporting residents with safety concerns

Inspection Dates

Neighbourhood Walkabout and Inspection dates for Cheshire

See the latest changes we’ve made:

Neighbourhood Inspection Feedback

Based on recent estate inspections across Cheshire, here are some of the improvements we’ve made following resident feedback:

You said: Several communal areas and external boundaries needed repair.

We did: Reported damaged bin store doors, fences, gates and communal fencing to M&Y for repair across William Barker Court, Oakfield Road and De Trafford Mews.

You said: Fly‑tipping was becoming a recurring issue on several schemes.

We did: Sent letters to residents, instructed caretakers to remove waste, and obtained quotes for clearance at Park Mill, Eaton Mews, Cross Lane and Priesty Fields.

You said: Safety concerns and maintenance issues needed addressing.

We did: Reported loose roof tiles, insecure cupboard locks, missing fence panels, broken communal door latches, and blocked gutters to M&Y or Environmental Teams for action. You said: Safety concerns like loose paving, trip hazards and overgrown areas needed urgent action.

We did: Raised emergency repairs, arranged grounds maintenance, and escalated structural issues (e.g., loose roofing, communal flooring hazards) to our Asset team for follow‑up.

See the latest changes we've made:

Neighbourhood Inspection Feedback

To find out more about our performance across Regenda Homes you can visit our  

Performance page, here

Residents in Cheshire can get involved by:

• Joining inspections
• Attending surgeries and community events
• Taking part in The Big Conversation
• Joining customer panels
• Sharing feedback to shape local priorities

See upcoming events

Learn more about Customer Voice opportunities

We want to be able to help you as much as we can. If it is something that we can't help with, we work with lots of other businesses and charities who can support you:

Welfare, money and benefits support
Money Advice

Wellbeing advice and referrals
Support in Cheshire

Local inspections and clean‑ups
Neighbourhood Walkabouts and Inspections

Community and partner events

Community Events

Opportunities to learn, volunteer or get involved
Ways to get involved

Use the quick links below to report issues, share feedback or find inspection details.

Report Anti-Social Behaviour

Report Hate Behaviour

Report Tenancy Fraud

Let us know if someone is at risk of harm

Let us know if you're experiencing domestic abuse

Give Feedback

My CWA (Cheshire Without Abuse)

Visit the My Cheshire Without Abuse website (this link will open in a new window)

Phone: 0333 344 9505 (24/7 helpline)

Cheshire East Domestic Abuse Hub

Visit the Cheshire East Domestic Abuse Hub website (this link will open in a new window)

Phone: 0300 123 5101

Cheshire West & Chester Domestic Abuse Support

Visit the Cheshire West and Chester Council Website here (this link will open in a new window)

Cheshire Constabulary - Domestic Abuse Support Organisations

Visit the Cheshire Police website here (this link will open in a new window)

Each council area (Cheshire East and Cheshire West & Chester) provides ASB reporting channels via their Community Safety Teams.

Cheshire East Council -  Anti-Social Behaviour (this is a link to a new website).

Cheshire West & Chester Council - Anti-social behaviour  (this is a link to a new website).

Cheshire East -  Hate Crime (this is a link to another website)

Cheshire West & Chester -  Report it (this is a link to another website).

Cheshire (County‑wide Services)

Cheshire & Wirral Partnership NHS - Mental Health Crisis Line

https://www.cwp.nhs.uk (this link will open in a new window)

Helpline: 0800 145 6485 (Available 24/7)

Cheshire Mind (Cheshire Mind Alliance - directory of local Minds)

https://www.mind.org.uk/about-us/local-minds (this link will open in a new window)

Cheshire East

Cheshire East Live Well

https://www.cheshireeast.gov.uk/livewell/livewell.aspx (this link will open in a new window) 

Cheshire East Mental Health Support (Council)

https://www.cheshireeast.gov.uk/livewell/health-matters/mental-health/mental-health.aspx (this link will open in a new window) 

Mind - Cheshire East (via national directory)

https://www.mind.org.uk/about-us/local-minds (this link will open in a new window) 

Cheshire West and Chester

Live Well Cheshire West

https://www.livewell.cheshirewestandchester.gov.uk (this link will open in a new window) 

Cheshire West and Chester Council - Mental Health Support

https://www.cheshirewestandchester.gov.uk/residents/health-and-social-care/mental-health(this link will open in a new window)  

Mind - Cheshire West (via national directory)

https://www.mind.org.uk/about-us/local-minds (this link will open in a new window) 

• Cheshire East Council -  Help to find a job  (this is a link to a new website)
• Cheshire West & Chester Council -  Help finding work | Cheshire West and Chester Council (this is a link to a new website)

Cheshire East

Cheshire East Household Support Fund (this link will open in a new window)

Cheshire East Council - Help With Getting Food (this link will open in a new window)

Cheshire East Community Food Map (CVS Cheshire East) (this link will open in a new window)

Cheshire East Emergency Assistance (includes emergency food help) (this link will open in a new window)

Cheshire West and Chester

Cheshire West and Chester Household Support Fund (this link will open in a new window)

Cheshire West and Chester Council - Energy and Food Cost Support (this link will open in a new window) 

West Cheshire Foodbank (this link will open in a new window)

West Cheshire Food Partnership (Directory of food support services) (this link will open in a new window) 

Cheshire East

Cheshire East Council - Family Information Service (this link will open in a new window) 

Cheshire East - Children’s Centres (this link will open in a new window)

Cheshire East - Parenting Support (this link will open in a new window) 

Support finding childcare (this link will open in a new window)

Help with childcare costs (this link will open in a new window)

Cheshire West and Chester

Cheshire West and Chester - Family Information Service (this link will open in a new window)

Cheshire West - Children’s Centres (this link will open in a new window) 

Cheshire West - Parenting Support (this link will open in a new window) 

Finding childcare (this link will open in a new window) 

Help with childcare costs (this link will open in a new window)

Crisis support

• Cheshire & Wirral Partnership (CWP) NHS Trust: 24/7 urgent help via 111 (Option 2).
• Crewecial Crisis Cafe: Safe space for emotional distress. 

Crisis Cafes

Crisis Cafes are an alternative to A&E and provide a listening ear, a safe space, crisis and recovery interventions and referrals to ongoing support services. Crisis cafes offer support in areas like:

• Debt advice, benefits and welfare services
• Domestic violence support
• Access to housing and homeless prevention services
• Substance misuse and addiction support
• Health, wellbeing and counselling services
• Access to peer support worker for additional, follow up support.

In Cheshire, your Crisis Cafes are:

Chester: Café 71 (18+)
Telephone:01244 393139
Email: enquiries.chester@spiderproject.org.uk
Opening times, from 10am-10pm.
Address: 71-77 St Anne Street, Chester CH1 2NR

Crewe: Crewecial (18+)
Telephone: 07587 507281
Email: crewecial@isl-uk.org
Opening times: from 1pm-10pm, every day of the week.
Address: 3 Partridge Close, Flat 2, Dunwoody Way, CW1 3TQ

Macclesfield: Weston Hub (18+)
Telephone: 01625 440700
Opening times: 10am-10pm, every day of the week
Address: The Weston Centre, Earlsway, Macclesfield,
SK11 8RL

• Cheshire West HELP Scheme Contact 0808 175 3599 (Mon-Fri, 9am-5pm) or apply online for food, fuel, and essential household items.
• Cheshire East Household Support Fund Provides assistance for vulnerable households, which may include white goods or furniture.
• Local Welfare Assistance Various schemes exist across Cheshire East, Cheshire West & Chester, and Warrington to support people with emergency furniture and appliances.
• Green Doctor Energy-related support for Cheshire residents, which may include help with energy-efficient appliances.
•  Glasspool Charity Trust provide grants for white goods.

If you have a neighbourhood concern or want to get involved, we’re here to help.

Give Feedback About Your Area

Contact Your Local Regenda Team