Merseyside

We have over 4,085 homes for social or affordable rent in Merseyside.

This includes general needs, independent living and supported housing properties.

Our homes are within these local authorities:

1,159 homes in Liverpool
463 homes in Sefton
848 homes in St Helens
1,615 homes in Wirral

Your local housing office (we are open Monday to Friday, from 9:30am to 4:30pm)

Commutation Plaza,1 Commutation Row, Liverpool, L3 8QF

Your local team

Your Merseyside neighbourhood team supports residents across general needs, supported housing, and independent living. They work closely with partners including the Police, Fire & Rescue, councils, community groups and support agencies.

Neighbourhood & Communities

merseyside neighbourhood and communities team sat smiling around a table

Leanne - Head of Housing - Merseyside
Christine - Neighbourhood & Communities Manager
George - Neighbourhood & Communities Team Leader (General Needs)
Brooke - Neighbourhood & Communities Officer - Liverpool, Sefton, Southport
Stephen - Neighbourhood & Communities Officer - Liverpool (Everton, Garston, Kirkdale, Netherley, Wavertree, West Derby)
Tony - Neighbourhood & Communities Officer - Wirral (Birkenhead, Eastham, Noctorum, Oxton, Rockferry, Tranmere, Wallasey)
Amanda - Neighbourhood & Communities Officer - Wirral (Birkenhead)
Jemma - Neighbourhood & Communities Officer - Wirral, Wallasey
Louise - Neighbourhood & Communities Officer - Grove Street (development)
Kerri - Neighbourhood & Communities Officer - St Helens (Newton-le-Willows, Earlestown)
Victoria - Neighbourhood & Communities Officer - St Helens, Ormskirk, Skelmersdale/West Lancs (supporting Sefton)

8 independent living staff sat smiling around a table

James - Neighbourhood & Communities Team Leader (HFOP & Supported)
Phil - Supported Housing Officer - All Merseyside and Cheshire
Layla - Tenancy Enforcement Officer - All Merseyside & West Lancs
Carla - Housing Assistant - All Merseyside & West Lancs
Lynne - Housing Assistant - All Merseyside & West Lancs
Molly - Housing Assistant - All Merseyside & West Lancs
Neil - Environmental Officer - All Merseyside & West Lancs
Nick - Independent Living Handyperson - All Merseyside & West Lancs

Our Scheme Managers
Angela - Scheme Manager
Deborah - Scheme Manager
Rhona - Scheme Manager
Kiah - Scheme Manager
Patricia - Scheme Manager
Sandra - Scheme Manager
Sue - Scheme Manager
Violet - Scheme Manager
Christine - Scheme Manager
Jan - Scheme Manager
Matthew - Scheme Manager

Income, Welfare & Lettings

Sam - Income & Lettings Manager - All Merseyside & West Lancs
Matthew - Income & Lettings Team Leader - All Merseyside & West Lancs
Carolyn - Income Officer - St Helens
Tayla - Income Officer - Liverpool
Mark - Income Officer - West Lancs, Sefton
Lesley - Income Officer - Wirral (Birkenhead)
Laura - Income Officer - Wirral
Frederick - Income Officer - Supported Housing (Income)
Collete - Welfare Benefits Officer - All Merseyside & West Lancs

Lesley - Lettings Officer - Liverpool/Sefton
Shirley - Lettings Officer - HFOP Stock
Simona - Lettings Officer - Wirral
Millie - Lettings Officer - St Helens/West Lancs
Maisy - Lettings Officer - Liverpool/Sefton

Local Inspections

We regularly check shared spaces and neighbourhoods across Merseyside and work with partners, like local councils, Police, Fire & Rescue Service, and community organisations to take action on ASB and respond to concerns when issues need joint action.

Current local priorities include:

Tackling ASB hotspots
Improving shared areas based on inspection findings
Supporting residents with safety concerns.

See when we'll next be in your neighbourhood:

Neighbourhood Walkabouts and Inspection Dates in Merseyside

See the latest changes we've made:

Neighbourhood Inspection Feedback

Get Involved In Your Area

There are lots of ways you can get involved in what's going on in your community. Residents in Merseyside can get involved by:

Joining inspections
Attending surgeries and events
Taking part in The Big Conversation
Joining one of our customer panels
Sharing feedback that shapes local priorities

See when our latest events are, here

See how you can get involved in our Customer Voice opportunities, here

Community Support & Opportunities

We want to be able to help you as much as we can. If it is something that we can't help with, we work with lots of other businesses and charities who can support you:

Welfare, money and benefits support
Money Advice

Wellbeing advice and referrals
Support in Merseyside

Local inspections and clean‑ups
Neighbourhood Walkabouts and Inspections

Community and partner events

Community Events

Opportunities to learn, volunteer or get involved
Ways to get involved

Looking After Your Neighbourhood

We want everyone to feel safe where they live. If you experience or witness anything causing concern in your area, please let us know. Reporting issues early helps us take action and support you and your neighbours

Use the quick links below to report issues, share feedback or find inspection details.

Report Anti-Social Behaviour

Report Hate Behaviour

Report Tenancy Fraud

Let us know if someone is at risk of harm

Let us know if you're experiencing domestic abuse

Give Feedback

Anti-Social Behaviour Support in Merseyside

ASB support is available through local Community Safety Partnerships and council ASB teams in Liverpool, Sefton, Wirral, St Helens, and Knowsley.

Liverpool City Council - Report anti-social behaviour (this is a link to a new website).

Sefton Council - Anti-social behaviour (this is a link to a new website).

Wirral Council - Report anti-social behaviour (this is a link to a new website).

St Helens Council - Anti-social behaviour (this is a link to a new website)

Knowsley Council - Anti-social behaviour (this is a link to a new website).

If you are experiencing ASB please let us know.

Report it here. (This link will open in a new window.)

Hate Behaviour Support in Merseyside

Report hate behaviour at our office

Our Commutation Plaza office is a safe place for anyone to report hate crime.

We have worked with police and other partner agencies to make our offices a third-party reporting centre for hate crime .

That means we offer a safe place for anyone to report hate crime, if you have experienced hate crime or seen it happen to someone else.

You can come to our office to be listened to in confidence. We will support you to contact the right support near you.

Other ways you can get support with hate behaviours include:

Liverpool City Council - 0151 233 3001. How to report a crime (this is a link to a new website).

Sefton Council - Report an incident (this is a link to a new website).

St Helens Council - Report a hate crime (this is a link to a new website).

Wirral Council - What is a hate crime? How to report it (this is a link to a new website).

West Lancashire Council - What is hate crime & reporting (this is a link to a new website).

Anthony Walker Foundation - Combatting racism and hate crime to build strong, safer communities (this is a link to a new website).

Victim Care Merseyside - Call: 0808 175 3080. Request support online (this is a link to a new website).

Daisy Inclusive - Helping disabled and vulnerable people reach their true potential. Get support (this is a link to a new website).

If you are experiencing hate behaviour please let us know. Report hate behaviour, here.

Domestic Abuse Support in Merseyside

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