Consultation on consumer standards
The role of the Regulator of Social Housing is to check that landlords are providing good housing and services. The Consumer Standards are specific rules for social housing that landlords should follow.
The Regulator of Social Housing is consulting on four draft consumer standards, which set out the specific expectations and outcomes that all registered housing associations will be expected to achieve. These four draft standards are:
- The Safety and Quality Standard
- The Transparency, Influence and Accountability Standard
- The Neighbourhood and Community Standard
- The Tenancy Standard.
The Regulator in inviting comments from landlords, tenants and anyone who has an interest in social housing.
The consultation closes at 6pm on 17th October. You can respond online, via email or in writing.
Visit www.gov.uk/government/consultations/consultation-on-the-consumer-standards to have your say.