Getting to know you better - Our Customer Census
We know that behind every front door is a story. And every home is different and special.
When we have the right information about you and your home, we make decisions based on what you n eed, value and want from us as your landlord.
When we know more about you, your neighbours and communities , we can plan services that are effective consider reasonable adjustments you might need to your home or services:
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Making repairs easier to book
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Planning events that bring people and communities together
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Making sure everyone feels included.
Why are we asking about this?
We’re doing a Customer Census, contacting you and all of our residents living in our homes.
When we know our residents well, we can make small, relevant changes to our services and make re as onable adjustments where you need them.
We’re doing a customer census, with Pexel , a trusted partner and experts at customer service.
The team at Pexel will be in touch via phone to ask you for information that will help us to good job for you – tailored to your life and circumstances.
If you decide to participate , you will be included in a prize draw to win £100 Love 2 Shop vouchers.
What is a Census?
A Customer Census is a survey of our customers and gives us a picture of all our households.
It asks you questions about you, your home and who lives in it. You can see the full list of questions, here. (The link will open in a new window.)
What do you want to know about me?
We understand these are personal questions. By sharing information you , we can make sure our services are fair and inclusive for everyone.
Who will contact me?
You’ll get a phone call from Pexel on 020 4538 9096.
This phone number is safe and trustworthy; please answer if you get a call you get from them.
What happens to the information I tell you?
We will keep your data and information confidential. We will only use it to tailor the services we provide to you and make any change you might need.
There are strict rules about how we use your data. Any information you share is safe and won’t be used for any other purpose other than to improve our services.
This is all in line with General Data Protection Regulation (GDPR) .
Why does knowing about you and other residents matter?
This census is one of the ways we’re listening to residents. It’s about building a clearer picture of our communities so we can serve them better.
We know that b ehind every front door is a story. By sharing yours, you help us understand what matters most and make sure our services are fit for purpose for you .
If you get a call from Pexel , please take a few minutes to answer.
Want to know more?
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If you would like to check that a phone call from Pexel on 020 4538 9096 is genuine you can contact us.
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The only way Pexel will contact you is via a phone call.
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Pexel are members of the Market Research S ervices Group and are fully compliant with all data protection regulations and laws.
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We have shared some contact information with Pexel so that they can call you about our census. They will not have access to any of your other data.
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We would really appreciate if you could complete the survey, including if you'd rather answer ‘prefer not to sa y .’
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If you ’d like to leave feedback about the census, please let us know, here. (This link will open in a new tab.)