Getting in touch with us
Happy New Year. 🥳
We hope our residents, partners and local communities had a lovely break.
Our services are back open as normal from today and we wanted to give you a reminder of some of the best ways you can get in touch with us.
Report issues directly
There are forms live on our website where you can let us know if you have a specific query or issue.
Let us know about damp and mould. (This link will open in a new window.)
Let us know about anti-social behaviour. (This link will open in a new window.)
Let us know if you or someone you know is experiencing hate crime. (This link will open in a new window.)
Let us know about tenancy fraud. (This link will open in a new window.)
Let us know if you or someone you know is experiencing domestic abuse. (This link will open in a new window.)
Get involved with our customer voice opportunities. (This link will open in a new window.)
Portal
Contact us 24/7 using My Regenda Homes. (This link will open in a new window.)
To report non-emergency repairs, book/change/cancel a repair appointment, pay your rent, check your rent balance, set up a Direct Debit and update your personal details.
Webchat
Use Web Chat for general enquiries and non-urgent repairs.
It's a fast and simple way to message us and it is available on our website from Monday - Friday, 9.30am - 3.30pm.
Email us
If you have a general query or non-urgent repair, you can email our Customer Service Team at info@regenda.org.uk
Emails are monitored Monday to Friday, 9am – 5pm.
Our current email response time is 5 working days.
Call us
Call our Customer Service Team on 0344 7360066
We’re open 8am - 6pm Monday to Friday.
We are currently experiencing a high demand for services, which means there can be a longer wait times on our phone lines.
We've extended our opening hours in our contact centre so we're now taking calls from 8am - 6pm to get back to as many people as we can. We know it's frustrating when you can't get to us and we're committed to giving you as many ways as possible to get in touch with us.
Thank you for your patience.