Lancashire

Your Lancashire neighbourhood team supports residents across general needs, supported housing, and independent living. They work closely with partners including the Police, Fire & Rescue, councils, community groups and support agencies.  

Neighbourhood & Communities

Mike - Head of Housing, Lancashire

Nic - Neighbourhood & Communities Manager

Hannah - Neighbourhood & Communities Team Leader (General Needs)

Kirsty - Neighbourhood & Communities Team Leader (HFOP & Supported)

Claire - Neighbourhood & Communities Officer,Flakefleet & Broadwater

Lucy - Neighbourhood & Communities Officer, West View

Hannah - Neighbourhood & Communities Officer, Warren Farm, Fleetwood Town Other, Over Wyre

Hollie - Neighbourhood & Communities Officer, Thornton‑Cleveleys

Michelle - Neighbourhood & Communities Officer, Poulton & Garstang

Philip - Tenancy Enforcement Officer

Ann‑Marie - Housing Assistant

Michaela - Housing Assistant

 
Heather - Supported Housing Officer

Claire - Registered Manager (The Charnocks)

Yvette - Engagement Worker

Jill - Out‑of‑Hours Engagement Worker

Delyse - Scheme Manager, Freeborn, Verona & Marsh Court

Hope - Scheme Manager, Brays Hey & Torentum Court

Jane - Scheme Manager, Burlington House & Elizabeth Court

Jeanette - Scheme Manager, Garstang

Cecilia - Scheme Manager, Over Wyre

Kath - Scheme Manager, Over Wyre

Lynn - Scheme Manager, Welbeck House, Welbeck Gardens & Warrenhurst House

Sharon - Scheme Manager, Hatfield Avenue

Sue - Extra Care Manager, Lighthouse View

Shelley - Extra Care Scheme Manager, Lighthouse View

Kylie - Extra Care Receptionist

Rosie - Extra Care Receptionist

Income, Lettings & Welfare

Katy - Income & Lettings Manager

Anwaar - Income & Lettings Team Leader

Marlene - Income Officer (HFOP areas)

Jayne - Income Officer (West View, Warren Farm, Fleetwood, Fylde, Over Wyre)

Lee - Welfare Benefits Officer

Natalie - Sundry Debt Officer

Lisa - Income Officer (Redwing)

Hannah - Income Assistant (Redwing)

Ashley - Lettings Officer

Kay - Lettings Officer

Emily - Lettings Officer

Jake - Lettings Assistant

Based on recent estate inspections across Lancashire, here are some of the improvements we’ve made following resident feedback: 

You said: Gutters, downspouts and communal areas needed attention. 
We did: Raised and chased repairs for disconnected downspouts, cracked brickwork, broken guttering, and tired internal decoration across several schemes including Knowsley Crescent,

Cavendish Mansions and Church Street. 
You said: Fly‑tipping and rubbish were causing issues in shared spaces. 
We did: Logged clearances with our Customer Service Centre, worked directly with residents, and reported fly‑tipping to Wyre Council during walkabouts in Fleetwood Town Centre, Cherry Tree Court and Crooklands Gardens.

You said: Safety concerns like loose paving, trip hazards and overgrown areas needed urgent action. 
We did: Raised emergency repairs, arranged grounds maintenance, and escalated structural issues (e.g., loose roofing, communal flooring hazards) to our Asset team for follow‑up. 

See the latest changes we've made:

Lancashire Neighbourhood Inspections Feedback

To find out more about our performance across Regenda Homes you can visit our 

Performance page, here

There are lots of ways you can get involved in what's going on in your community. Residents in Lancashire can get involved by:

• Joining inspections
• Attending surgeries and events    
• Taking part in The Big Conversation
• Joining one of our customer panels
• Sharing feedback that shapes local priorities

Use the quick links below to report issues, share feedback or find inspection details.

Report Anti-Social Behaviour

Report Hate Behaviour

Report Tenancy Fraud

Let us know if someone is at risk of harm

Let us know if you're experiencing domestic abuse

Give Feedback

SafeNet - Provides refuges and community support across East Lancashire (Burnley, Blackburn with Darwen, Pendle, Rossendale, Ribble Valley, Preston).

Visit the Safenet website (this link will open in a new window)

0300 303 3581 (available 24/7)

The Wish Centre (Blackburn) - Charity providing refuge, outreach, children’s support, and crisis intervention.

Visit the Wish Centre Blackburn's website (this link will open in a new window)

01254 260465 (available Monday - Friday 9am - 5pm)

Fylde Coast Women’s Aid

Visit the Fylde Coast Women's Aid website (this link will open in a new window)

01253 596699 (available Monday - Friday 9am - 5pm)

HARV (Rossendale) - Community‑based charity offering support, advocacy, programmes, and refuge access.

Visit the Harv website (this link will open in a new window)

01706 830523 (available Monday - Friday 9am - 5pm)

The Liberty Centre (West Lancs) - Part of The Liberty Centre charity — refuge, outreach, IDVA support.

Visit the Liberty Centre website (this link will open in a new window) 

01695 50600 (available Monday - Friday 9am - 5pm)

Preston Domestic Violence Services

Vist the Preston Domestic Violence Services website (this link will open in a new window)

01772 201601 (available Monday - Friday 9am - 5pm)

Lancashire councils (including West Lancashire, Fylde, and Wyre) provide ASB reporting lines and community safety support through their neighbourhood teams.

West Lancashire Council - Anti-Social Behaviour (this is a link to a new website).

Fylde Council -  Anti-social behaviour (this is a link to a new website).

Wyre Council -  Anti-social behaviour (this is a link to a new website).

Rossendale Council - Anti-social behaviour (this is a link to a new website).

Operation Hail -   Report hate crime (this is a link to a new website).

Wyre Council -  Understanding hate crime & reporting (this is a link to a new website).

Fylde Council -   Understanding hate crime & how to report (this is a link to a new website).

West Lancashire Council -  What is hate crime & reporting (this is a link to a new website).

Lancashire councils also offer local hate crime reporting mechanisms via their community safety teams.

Lancashire (County‑wide Services)

Lancashire & South Cumbria NHS - Mental Health Crisis Line

https://www.lscft.nhs.uk (this link will open in a new window)

Helpline: 0800 953 0110 (Available 24/7)

Lancashire Mind

https://www.lancashiremind.org.uk (this link will open in a new window) 

Lancashire Wellbeing Service

https://www.lancashire.gov.uk/health-and-social-care/your-health-and-wellbeing (this link will open in a new window)  

Blackburn with Darwen

Blackburn with Darwen Mental Health Crisis Line (LSCFT)

https://www.lscft.nhs.uk (this link will open in a new window)

Helpline: 0800 953 0110 (Available 24/7)

Blackburn with Darwen Healthy Minds

https://www.blackburn.gov.uk/health/mental-health (this link will open in a new window) 

Blackpool

Blackpool Mental Health Crisis Line (LSCFT)

https://www.lscft.nhs.uk (this link will open in a new window)

Helpline: 0800 953 0110 (Available 24/7)

Blackpool Thrive / Health & Wellbeing

https://www.blackpool.gov.uk/Residents/Health-and-social-care/Health-services/Health-and-wellbeing.aspx (this link will open in a new window)  

Burnley

Burnley Mental Health Crisis Line (LSCFT)

https://www.lscft.nhs.uk (this link will open in a new window)

Helpline: 0800 953 0110 (Available 24/7)

Burnley Together Wellbeing Support

https://burnleytogether.org.uk (this link will open in a new window)  

Chorley

Chorley Mental Health Crisis Line (LSCFT)

https://www.lscft.nhs.uk (this link will open in a new window)

Helpline: 0800 953 0110 (Available 24/7)

Chorley Council - Health & Wellbeing

https://www.chorley.gov.uk/health (this link will open in a new window) 

Fylde

Fylde Mental Health Crisis Line (LSCFT)

https://www.lscft.nhs.uk (this link will open in a new window)

Helpline: 0800 953 0110 (Available 24/7)

Fylde Council - Health & Wellbeing

https://new.fylde.gov.uk/health-and-wellbeing (this link will open in a new window)  

Preston

Preston Mental Health Crisis Line (LSCFT)

https://www.lscft.nhs.uk (this link will open in a new window)

Helpline: 0800 953 0110 (Available 24/7)

Preston Wellbeing Service

https://www.preston.gov.uk/health (this link will open in a new window) 

Ribble Valley

Ribble Valley Mental Health Crisis Line (LSCFT)

https://www.lscft.nhs.uk (this link will open in a new window)

Helpline: 0800 953 0110 (Available 24/7)

Ribble Valley Wellbeing

https://www.ribblevalley.gov.uk/health (this link will open in a new window) 

Rossendale

Rossendale Mental Health Crisis Line (LSCFT)

https://www.lscft.nhs.uk (this link will open in a new window)

Helpline: 0800 953 0110 (Available 24/7)

Rossendale Borough Council - Health & Wellbeing

https://www.rossendale.gov.uk/health (this link will open in a new window) 

South Ribble

South Ribble Mental Health Crisis Line (LSCFT)

https://www.lscft.nhs.uk (this link will open in a new window)

Helpline: 0800 953 0110 (Available 24/7)

South Ribble Together - Wellbeing Support

https://www.southribble.gov.uk/wellbeing (this link will open in a new window) 

West Lancashire

West Lancashire Mental Health Crisis Line (LSCFT)

https://www.lscft.nhs.uk (this link will open in a new window)

Helpline: 0800 953 0110 (Available 24/7)

West Lancashire Wellbeing Service

https://www.westlancs.gov.uk/health (this link will open in a new window) 

Wyre

Wyre Mental Health Crisis Line (LSCFT)

https://www.lscft.nhs.uk (this link will open in a new window)

Helpline: 0800 953 0110 (Available 24/7)

Wyre Council - Health & Wellbeing

https://www.wyre.gov.uk/health (this link will open in a new window) 

• Positive Futures Programme: Community support including opportunities gain skills. 

  https://volunteercentrebwf.org.uk/ (this is a link to a new website

• Catch 22 - Support into work: Employment and training support (this is a link to a new website).
• Wyre Careers Fair Opportunities: Regional employment events and employer engagement (this is  a link to a new website). 
• West Lancashire - Employment Support: Help with skills, job searching, and training (this is a link to a new website).

Lancashire (County‑wide)

Lancashire County Council - Support With Food (this link will open in a new window)

Citizens Advice Lancashire West - Food Banks Directory (this link will open in a new window) 

Blackburn with Darwen

Blackburn Food Bank (Trussell Trust) (this link will open in a new window) 

Blackpool

Blackpool Council - Food Support (this link will open in a new window) (Blackpool’s food support is included within their health & wellbeing directory.)

Burnley

Burnley Together - Food Support (this link will open in a new window) (Listed by Lancashire County Council as the district’s food support hub.)

Chorley

Chorley Council - Food Support (this link will open in a new window)

Fylde

Fylde Food Bank (Trussell Trust) (this link will open in a new window) 

Preston

Preston City Council - Food Support (This link will open in a new window)

Ribble Valley

Ribble Valley Food Bank (Trussell Trust) (this link will open in a new window) 

Rossendale

Rossendale Household Support Fund (this link will open in a new window)

South Ribble

South Ribble Borough Council - Food Support (this link will open in a new window)

West Lancashire

West Lancashire Borough Council - Food Banks (this link will open in a new window) 

Wyre

Wyre Food Bank (Trussell Trust) (This link will open in a new window) 

Lancashire (County‑wide)

Lancashire County Council - Support for Families (this link will open in a new window)

Lancashire Family Hubs (this link will open in a new window) 

Lancashire Finding childcare (this link will open in a new window)

Help with childcare costs (this link will open in a new window) 

Blackburn with Darwen

Blackburn with Darwen - Children and Families (this link will open in a new window) 

Blackburn with Darwen - Finding childcare (this link will open in a new window) 

Blackburn with Darwen - Help with childcare costs (this link will open in a new window)  

Blackpool

Blackpool Council - Children and Families (this link will open in a new window) 

Blackpool - Finding childcare (this link will open in a new window) 

Blackpool - Help with childcare costs (this link will open in a new window)

Burnley

Burnley Together - Family Support (this link will open in a new window) 

Burnley - Finding childcare (this link will open in a new window) 

Burnley - Help with childcare costs (this link will open in a new window) 

Chorley

Chorley Council - Support for Families (this link will open in a new window)

Chorley - Finding childcare (this link will open in a new window)

Chorley - Help with childcare costs (this link will open in a new window)  

Fylde

Fylde Council - Family Support (this link will open in a new window) 

Fylde - Finding childcare (this link will open in a new window)  

Fylde - Help with childcare costs (this link will open in a new window) 

Preston

Preston City Council - Support for Families (this link will open in a new window)  

Preston - Finding childcare (this link will open in a new window) 

Preston - Help with childcare costs (this link will open in a new window) 

Ribble Valley

Ribble Valley - Family Support (this link will open in a new window)

Ribble Valley - Finding childcare (this link will open in a new window)

Ribble Valley - Help with childcare costs (this link will open in a new window)  

Rossendale

Rossendale Council - Family Support (this link will open in a new window)  

Rossendale - Finding childcare (this link will open in a new window)  

Rossendale - Help with childcare costs (this link will open in a new window)  

South Ribble

South Ribble - Family Support (this link will open in a new window)  

South Ribble - Finding childcare (this link will open in a new window)  

South Ribble - Help with childcare costs (this link will open in a new window)  

West Lancashire

West Lancashire - Family Support (this link will open in a new window) 

West Lancashire - Finding childcare (this link will open in a new window)

West Lancashire - Help with childcare costs (this link will open in a new window) 

Wyre

Wyre Council - Family Support (this link will open in a new window)

Wyre - Finding childcare (this link will open in a new window) 

Wyre - Help with childcare costs (this link will open in a new window)  

Crisis support

• NHS Mental Health (All Areas): Call 111 (Option 2) for urgent, 24/7 mental health crisis support.
• Emergency: 999 for immediate danger to life.
• Samaritans: 116 123 (Free, 24/7).
• Lancashire & South Cumbria Mental Health Crisis Line: 0800 953 0110 (24/7 support). 

Crisis cafes

Crisis Cafes are an alternative to A&E and provide a listening ear, a safe space, crisis and recovery interventions and referrals to ongoing support services. Crisis cafes offer support in areas like:

Debt advice, benefits and welfare services

Domestic violence support

Access to housing and homeless prevention services

Substance misuse and addiction support

Health, wellbeing and counselling services

Access to peer support worker for additional, follow up support.

In Lancashire, your Crisis Cafes are:

Blackpool: Blackpool Light Lounge (16+)

Telephone: 01253 713277

Alternative Telephone: 07741 834840

Email: blackpool.haven@waythrough.org.uk

Opening times: 10am-10pm, every day of the week

Address: 259 Whitegate, Drive Blackpool, FY3 9JL

Lancaster: Positive Futures (18+)

Telephone: 01524 587223

Telephone: 07507649821

Opening times: Monday to Friday 4pm-8pm

Address:701, Cameron House, White Cross Industrial Estate, South

Rd, Lancaster LA1 4XF

If you would like to attend on a Thursday, please speak to the Positive Futures team in advance. 

Preston, Chorley and South Ribble: Central Lancashire Haven (+16)

Telephone: 0330 008 3672

Email: centrallancashirehaven@waythrough.org.uk

Opening times: Monday to Friday, 9am-9pm

Saturday and Sunday, 10am-9pm

• Essential Household Goods Support Scheme (Selnet/Under One Roof): This is the primary county-wide scheme run by Selnet. It works with a network of furniture reuse organisations to provide items like fridges, freezers, cookers, and beds to those in crisis.
• Lancashire County Council Reuse 360 Hub: A dedicated project that takes donated furniture from recycling centres and re-homes it through social care teams to families in need.
• Preston City Council Household Support Fund: Under its HSF Round 7 (active until 31 March 2026), Preston residents can apply for white goods or furniture, though awards are generally limited to one item per household.
• Blackburn with Darwen Household Support Scheme: Provides white goods such as fridges and cookers. Note that for this council, applications for white goods must often be made by a professional referral (e.g., a social worker).
• South Ribble Borough Council Social Prescribing Support: Their Social Prescribing team manages HSF funding specifically to help residents acquire white goods and basic furniture.
• Lancaster City Council & North Lancashire Citizens Advice: Residents in Lancaster can access HSF support for essential items by completing an enquiry form that leads to a Citizens Advice appointment

If you have a neighbourhood concern or want to get involved, we’re here to help.

Give Feedback About Your Area

Contact Your Local Regenda Team