Regenda Homes resumes repairs and lettings services from 1st June 2020 | News

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Regenda Homes resumes repairs and lettings services from 1st June 2020

Regenda Homes is pleased to announce we have resumed some of our repairs and lettings services as of the 1st June 2020.

We will start to let our empty homes again but there will be a number of changes to how we carry out things like viewings and signing up new tenants.

This is important, as we want to make sure we are keeping our staff and the people applying for our homes safe.

We will follow all government guidelines when carrying out empty property viewings and new tenancy sign ups.

All viewings and sign ups will be undertaken via appointment only and with social distancing measures in place. Prior to any appointment, we will ask anybody visiting the property whether they or a member of their household has any symptoms. If the answer is yes, we will rearrange the appointment.

During your appointment, measures will be in place to ensure social distancing. This will include limiting the number of people attending the property, officers wearing personal protective equipment and officers remaining outside of the property while viewings take place.

Any customer enquiries will be dealt with over the telephone.

We will not be carrying out viewings or sign ups for supported or sheltered schemes at this time, but we are reviewing this decision weekly and will recommence a lettings service to schemes as soon as possible.

Following the government statement in March 2020, we suspended all non-emergency repairs. However, we have continued to safely carry out repairs that have affected the security of your home, leaking water that could cause damage and loss of heating, hot water or electricity.

From 8th June 2020 you will be able to report new repairs. This will allow us to rebook outstanding repairs that have not taken place due to the lockdown, before we take new repair appointments.

We hope to carry out all repairs but this will depend on us being able to source the materials we need so there may be delays.

We will always keep you updated on the progress of your repair.

From 1st June 2020 the Government has confirmed that up to six people can meet outside - provided those from different households observe social distancing rules by staying two metres apart. However, this excludes those who have been asked to shield themselves and they should continue to do so.

If you have any questions, please use visit our Frequently Asked Questions page here >
 

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