Financial support with your water bills
If you are struggling with your water bill payments, United Utilities have lots of help available, click here to complete a form and you can get the right support as quickly as possible. You can also call 0800 0726 765.
There are several financial support schemes available:
Help to pay
United Utilities have a Help to Pay scheme which provides a bill discount for low income pensioners receiving Pension Credit.
Find out more
Back on track
If you’re finding it difficult to pay your bill and you’re either receiving benefits or on a low income following a recent change in financial circumstances, United Utilities can help.
Find out more
WaterSure
If you have a water meter and receive benefits, and use a lot of water due to ill health or having a large family, WaterSure scheme caps your annual bill, regardless of how much water you use.
Find out more
Payment Matching
If you need debt support, Payment Matching scheme means that for every £1 you pay will be matched with £1 too, with this contribution increasing to £2 if you continue to make payments until your debt is cleared.
Find out more
Cheaper with a meter
Switching to a water meter is one of the easiest ways to cut your bills down to size. The majority of customers save at least £150 a year compared to their existing fixed bills. To see how much you could save, click the link below.
Find out more
Trust Fund
If you're in real financial hardship, you could qualify for a one-off payment from our Trust Fund to help clear your debts and start afresh.
Find out more